Straight answers.

Where is my order made?

Nothing sits in a warehouse — every item is printed when you order it, by our production partner Printful, at whichever of their facilities stocks your item and is nearest to you: the UK, Latvia, Spain, the US, and a few others. The product page shows where your item will usually be made, quoted live. One honest caveat: the final facility is assigned only when your order goes to print, so it can occasionally shift — we've had an order quoted as made in Britain that was printed in Latvia. It arrived fine, just from further away.

What size should I order?

These are the manufacturers' own measurements, via Printful. "Fits chest" is your chest measurement — measure around the fullest part; "length" is the garment itself, shoulder to hem. All in centimetres.

T-shirts (regular fit) and sweatshirts:

Hoodies (both styles share a size chart):

Oversized t-shirt — deliberately big; the chest figure here is the garment itself, not your chest, so compare it against a top you like the fit of:

How many parcels will I get?

Usually one. An order with several items can be printed in more than one place, in which case it arrives as more than one parcel, possibly days apart — that's normal, not a missing item. Checkout shows you the worst case before you pay ("up to 2 parcels"), and Printful often combines them into fewer. Either way, you pay one postage charge: the one quoted at checkout.

How much is postage, and how long does delivery take?

Quoted live for your actual address at checkout — we never guess it. As a guide: UK orders are typically £3.59–£4.99 and arrive in 2–4 days; the US around £7.19 in 4–6 days; Australia about £9.49 and 16–17 days. That last one is not a typo — anything slow gets flagged in amber on the product page rather than discovered three weeks later.

Will I be charged customs or import fees?

Any parcel that crosses a border can attract customs charges or import duties — including UK orders, since items are sometimes printed in the EU. Those charges are set and collected by your country's authorities: we can't predict the amount, we don't receive a penny of it, and we can't pay it for you. Checkout flags the possibility on the specific parcels it could apply to, before you pay.

Can I cancel my order?

If you contact us before your order enters production, we'll cancel and refund it in full. Because items are printed to order, production can start quickly — and we can't promise a fixed cancellation window, because we'd be making it up. What we actually do: the moment you ask, we check your order's live status with Printful. Not started — cancelled and refunded. Already printing — it can't be cancelled, but see returns below.

How do refunds work?

A real person reads your request and processes it by hand — usually quickly, but never automatically. When a refund is issued you get a confirmation email, and the amount comes straight back off the shop's public "raised" total. Honest bookkeeping cuts both ways.

How do returns work?

Start at the returns page with your order number and the email you ordered with. The full policy is there — the short version is that a human reads every request.

What does the "raised through the shop" figure actually mean?

Real profit kept for the charity's work — what's left after Printful is paid for making and shipping, and after card fees. It is not revenue, not a projection, and not rounded up to look better. Where a product is made with a designer, the stated split comes out first; some products are 100% charity, and where that's true we say so. Small true numbers, stated proudly.

Why print-on-demand instead of stock?

A small charity sitting on boxes of unsold shirts is a small charity that wasted water money on shirts. Printing to order means no stock, no waste, and no guessing your size wrong at scale. The trade-off is a few days' production time before shipping — we think that's the right trade.