The plain-English version is the only version.

Who you're buying from

The Bimiri Foundation, a charity registered in Scotland (charity number SC048834, regulated by OSCR). We build drinking-water systems with villages in Nepal. Contact: [email protected].

What you're buying

Physical goods, printed to order — nothing is manufactured until you order it. That keeps waste at zero, but it also means production starts quickly after payment (see cancellation, below).

Prices and payment

Prices are shown in pounds sterling. Shipping is quoted live for your address before you pay — the total you see at checkout is the total you pay us. Payment is handled by Stripe; your card details never touch our site. Your bank statement will show TBF* MERCH.

Where the money goes

Profits from the shop fund the charity's water projects. Where a product is a collaboration with a designer, the exact profit split is stated on the product — we never say "all profits" unless it is literally true.

Cancelling an order

Contact us before your order enters production and we will cancel and refund it in full. Because items are printed to order, production can begin quickly — so contact us as soon as possible. Once an item is being made, see Returns & refunds.

Delivery

Items may be produced in the UK, EU or US depending on the product, and an order can arrive in more than one parcel (you pay one postage charge regardless). Estimated delivery times are shown on each product. Customs charges, where they apply, are yours — see Shipping & customs.

If something goes wrong

If an item arrives faulty, damaged or not what you ordered, contact us via the returns page and a real person will put it right. Nothing in these terms reduces your statutory rights as a consumer.

Law

These terms are governed by the law of Scotland.